Community Engagement Specialist, Social Media

  • Jul 11, 2019
Full time Marketing

Job Description

Community Engagement Specialist (Social Media)

Location: Remote

Because you belong at Twilio

The Who, What, Where and Why

Twilio is looking for a passionate digital connector to help us create compelling content and build community with our growing audience of developers and customers on social media. This person will help us amplify the Twilio story and help us expand our reach on new and emerging digital platforms. This individual will join a growing global Corporate Communications function that’s sharing the creative ways developers are building great customer experiences with APIs.

Who?

  • Enjoys engaging and building community on social media.
  • Has 2-3 years experience running social media in B2B or B2C.
  • Has experience with Twitter, Facebook, LinkedIn, Instagram, YouTube, reddit, HackerNews, Quora, and other developer platforms.
  • Keeps up-to-date on what’s #trending and can have complete conversations with emojis and gifs.
  • Demonstrates strong written and verbal communication skills and is able to express complex thoughts or ideas in 280 characters or less. (again, emojis and gifs are a plus).
  • Loves to collaborate with a diverse team and work toward common goals.
  • Is passionate to connect people and deliver timely, empathetic responses.

What?

Twilio’s presence on social media is undergoing a major transition as we build our strategy to engage with our growing community of customers and developers that span the globe. You’ll get to play a part in shaping how we communicate on social media and partner with teams across our company to help spread the Twilio Magic. As with most social media roles, each day can be wildly different and bring you new opportunities to flex your social media skills. An engaging day includes:

  • Proactively listening to and engaging in conversations that are happening about Twilio and our products on social media.
  • Being alert of trends on social and coming up with creative ways we can engage with them.
  • Strategizing with product and marketing counterparts for how we communicate product releases, news, and updates.
  • Working with our support team to triage customer issues and questions, ensuring we’re delivering timely and helpful responses.
  • Developing and designing creative assets.
  • Collaborating on editorial calendars and managing posts on our social media channels.

Why?

Driving awareness to a broad audience is a key element of Twilio’s marketing strategy and social media plays a large role in that. In addition to our own platforms, we’ve invested in equipping our entire company with tools and best practices to be our advocates on their personal platforms. Twilio is a dynamic and fast-paced culture where continually innovating and creating new strategies for growing awareness is required.

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development and your entire employee experience. We only win when our employees succeed and we’re dedicated to helping you develop your strengths. We invest in weeks dedicated to tackling hard problems and creating your own ideas. We have a cultural foundation built on diversity, inclusion and innovation and we want you and your ideas to thrive at Twilio.

Where?

While working remote, you will still enjoy our incredible perks: monthly Kindle book reimbursement, monthly gym reimbursement, unlimited PTO, bi-weekly All Hands and more. What you will also get to experience is a company that believes in small teams for maximum impact; that strives to balance work and home life, that understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves. We seek people who naturally demonstrate our values, who are challenged by problems, empower others to thrive, people who can draw the owl and not be beholden to one playbook.

About us:

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry from emerging leaders to the world’s largest organizations to reinvent how companies engage with their customers.

Twilio is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status and operate in compliance with the San Francisco Fair Chance Ordinance.

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