Creative Support Agent

  • May 14, 2019
Full time Customer Service & Support

Job Description

Creative Support Agent

REMOTE · New York, United States


At Podia, we’re building the most creator-friendly platform on the planet to help people sell Online Courses, Memberships and Digital Downloads. And the #1 reason people cite for using us?


Sounds great, but what does it mean?

It means:

  • Fast, friendly support
  • Free migrations
  • No technical headaches
  • No transaction fees

…and a relentless passion, across our entire team, for helping our creators succeed.

Delivering all of that creator-friendly goodness takes work, and that’s why we need your help!

We’re looking for a super-friendly, tech-savvy, experienced support agent who can help our customers make more sales.

Here’s what you’ll do:

  • Respond to customer tickets via chat, email and social media. This is priority number one. Remember that whole creator-friendly thing? We’ve got a reputation to protect
  • Migrate customers (downloading/uploading content, setting up courses, etc…) who need some help switching over from other platforms
  • Troubleshoot product issues, reproduce them for our dev team when necessary and keep track of their status
  • Help our customers with questions about our product, as well as coaching them toward making their first sale
  • Keep your finger on the pulse of our customer base, helping the team understand what our customers are thinking and asking for


We’re looking for a support agent with:

  • Really, really, really good writing skills, who can rewrite this bullet to make it sound better
  • Tech skillz. Ideally, you’ve worked in a SaaS company and can take screenshots and record videos for customers like a boss
  • Support experience. You know what it takes to make customers happier than they were before they met you
  • Availability from 10am – 6pm ET M – F. You’ll also be asked to check in on support emails (15 minutes max) every few weekends

It’d be REALLY great if you also:

  • Have created and / or sold a Membership, Online Course or Digital Download before
  • Have experience with Intercom and Slack
  • Have experience working remotely
  • Have worked with digital creators before


Here’s what you’ll get if you join us:

  • Competitive salary
  • Equity in a rapidly-growing company
  • Health insurance and other medical benefits (US-based employees)
  • Work from anywhere with an internet connection
  • Annual team retreats with all expenses paid

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