Customer Success Manager

  • Mar 14, 2019
Full time Customer Service & Support

Job Description

Customer Success Manager – Remote

  • We are a remote company, where everyone works from home.
  • We work hard together to build a product we can be proud of and we see no reason to constrain ourselves to a physical office.
  • We’re a team of passionate and driven individuals living and working remotely across seven countries and five continents.
  • Right now, we are hiring in England, India, Ireland, Israel, New Zealand, South Africa, and the USA.
  • We are looking for a highly analytical individual with a demonstrated interest in technology to join our growing Customer Success team.
  • This is a remote, entry level position that can be performed anywhere in the US.

Responsibilities:

  • Answering phones and emails, providing support on a wide range of topics
  • Act as a trusted advisor to new and prospective customers
  • Review customer requirements to provide the most optimal solution for their organization
  • Troubleshoot technical issues and communicate back to the customer
  • Stay up-to-date by reading technical articles and receiving training for new features
  • All shifts are full-time.
  • Because we work remotely, we are hiring US residents from all time zones.
  • Your usual schedule would consist of eight and a half hour shifts but more time may be required depending on daily circumstances.
  • We are currently looking for individuals who are available: 6am -2:30pm EST- off Saturday and a Wednesday or Thursday OR 4:30 pm to 1 am EST -off Thursday and Sunday

Requirements:

  • Completed some college in a relevant field (Mathematics, Computer science, Linguistics, IT, physics, Biology, Chemistry etc.)
  • 0-3 years of Customer Success/Support experience (SaaS experience preferred)
  • Analytical mindset with ability to quickly recognize patterns
  • Able to master new software and systems effortlessly and quickly
  • Superb writing and communication skills: accurate, focused, and detailed
  • Excellent at multitasking and highly productive
  • Strong interpersonal skills

Preferred:

  • Salesforce experience
  • Familiarity with web development languages (HTML, CSS, Javascript, etc.)
  • Technical writing and/or copywriting skills at an advanced level

Employment details:

  • Full time position
  • 100% work from home in a virtual environment
  • Please note that the salary for this position starts at $25,000 to $30,000 a year

What we offer:

  • Dental insurance Reimbursement
  • Medical Insurance Reimbursement
  • 401K Plan
  • Paid off days
  • Paid sick days
  • Opportunity to work from home
  • Company provided laptop, headset and a phone
  • Opportunity to attend our bi-annual international company retreats

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