Nov 11, 2019Contractor
OkCupid is the only dating app that connects people over what really matters—and it works! Odds are a person you know has met someone on OkCupid (seriously, just ask around). Joining the OkCupid team means getting to help millions of people connect every day. We are looking for a motivated, highly experienced Trust and Safety Analyst to join our diverse Trust and Safety team in a work from home position. This is a 6-month temporary contract, with the possibility of joining us full-time afterwards. You’ll play a meaningful role in protecting OkCupid’s ecosystem and ensuring user happiness by reviewing reports of scammers, harassers, fraud, and Terms of Service violations. Some things you’ll do: Work in a queue-based environment Review content including profiles, photos, and messages Detect and remove users violating our Terms of Service from the site Handle critical reports about sensitive topics that require tact and attention to detail Work closely with the moderation team, as well as Legal and Support Assist on special projects as needed Work from your home office 40 hours per week. Schedule is mostly flexible, but some weekend availability is expected. We’re looking for: Prior experience (2+ years) with website moderation and/or digital fraud prevention Excellent attention to detail Deep understanding of internet norms and interactions Experience troubleshooting complicated scenarios Strong pattern recognition and research skills Excellent judgement, including knowing when to escalate and how to prioritize Sensitivity to a diverse and global user base Real passion for helping people The ability to work reliably and independently from home – previous remote experience strongly preferred Experience handling high risk content Excellent time management skills and a high level of accountability A well-written cover letter stating why you’re excited to work for OkCupid Bonus points for: Fluency in a second language (especially Hindi, Bengali, Hebrew, Tagalog, Mandarin, Malay, Arabic, Turkish) Strong cultural and linguistic understanding of India, specifically Delhi, Bangalore, or Mumbai areas Prior experience working with legal teams, law enforcement, or crisis helplines Prior experience in Customer Support Familiarity with OkCupid Perks! A fully flexible schedule Amazing coworkers The opportunity to join the coolest dating app! OkCupid is an equal opportunity employer. We celebrate diversity and are deeply committed to fostering an inclusive environment for all employees.